After ordering, the pharmacy's website will send your goods where the postmen or courier deliver them to the address you specified in the list of orders. If you are not at home at the time of delivery, the postman leaves a special notice.
Employees of the post office as well as all other persons (courier, postman, ordinary people) will not be able to see the contents of the package before opening! Confidentiality is guaranteed.
- If you chose delivery - Airmail -
- In this case, the delivery time may vary from 2 to 3 weeks inclusive (check with the operator for the additional time).
- In this case, Online tracking will not be available.
- Free airmail delivery is available for orders over $200.
- If you chose delivery - EMS -
Express Mail Service (EMS) is the fastest service provided by the post office. The tracking number will be available when your order is shipped.
- Estimated delivery time is 3-8 days. (In a pandemic, the timing may not change much, check with the consultant).
- Free EMS shipping is available for orders over $200.
You should also take into account some possible delays at customs, as well as the conditions of the pandemic for which we are not responsible. Therefore, some parcels may arrive a little later or earlier than the specified time. We are working hard to deliver your parcels on time in one piece!
Orders are usually processed within 24 hours of receipt of the order. As soon as your order is registered, you will automatically receive an email. Sometimes such notifications end up in spam folders (pay attention to this).
If you have any problems with delivery, we will try to solve them as soon as possible. Our customer service specialists are at your disposal and ready to contact you at any time.
Terms of return
If you received a medicine with any defects or damages, or our company sent the wrong product (the one you did not order), we will resend your order for free (We will do our best to satisfy our customers. We will either resend the parcel without any cost, or we will refund the money). Keep in mind that the return of medicines is strictly prohibited by international regulations.
Of course, the quality of our products is no exception, but if you are not satisfied with this for any reason, contact our customer service specialists.
We guarantee complete anonymity, as well as the safety of your personal and especially financial information. You receive your parcel - without any names or prices on it - so that no one (courier, customs or customs employee) could find out about its contents, and you did not have to pay any usual fees. The names of the ordered items will not be reflected in your credit card statement.
We use numerous security measures to ensure the security of your personal information. We may request certain limited personal information from you, such as your name and email address, which we will use to contact or identify you. You have the option to provide certain additional profile information, such as your age or city, which will help us adapt the Services to you. You may not provide us with any or any information that we specify or request, but then you will not be able to register with us or use some or all of our features.
During the checkout process, industry standard SSL-based encryption is used, which ensures the confidentiality and security of all your information.
Cookies are short text files that our web server sends to your computer, tablet or phone. They are used to record session information such as previous activity on the site or the contents of a web page, depending on your browser type, as well as technical information about your browser and mobile device. This information is used collectively to help us optimize the Service for common browsers and devices. This helps us provide a better service to customers when they return to our site, and implies access to certain specific sections of our site.
Our server automatically recognizes only domain names or IP addresses of our clients, but not email addresses. We never disclose your personal information.
In some cases, we may use consent as our legal basis for collecting and processing certain types of personal information. In such cases, you have the right to withdraw your consent at any time.
We use the information we collect for things like:
- Creating and managing your account and providing the service;
- Conducting research and analysis;
- Identifying you in the Service and transmitting things like surveys and offers;
- Operation, evaluation and improvement of our business.
We use reasonable security measures to store and protect information under our control and appropriately restrict access to it.
We use various information security measures to protect your online transactions with us. The service uses encryption technology such as Secure Sockets Layer (SSL) to protect your sensitive personal information when transporting data.
We will retain your profile data and usage data for as long as your account is active or necessary to provide you with services, comply with our legal obligations, resolve disputes and enforce our agreements.
We restrict the use of the service to individuals aged 18 and older and do not knowingly seek or collect personal information from persons under 18.