Do you need a prescription from a doctor to buy medicines on your website?
A prescription from a doctor is not required. Please be sure to consult your doctor before taking orders or taking a particular drug. It is very important to take into account contraindications or diseases that a person may have when taking these medications. Only the right specialist can prescribe the exact medicine and the necessary dosage.
Do you sell branded medicines or generic pills?
We offer a choice of both generic and branded types of medicines. Basically, universal brands are designed to replace more expensive branded products.
What does Generic mean?
Universal means using a different name for the same ingredients. The contents of the tablets in our universal version are absolutely the same as in the branded analogue.
Do all branded medicines have their universal versions?
Unfortunately, no. A manufacturer may produce a generic medicinal product only after the expiration of the patent for a branded medicinal product. As soon as the patent expires, not every manufacturer decides to create a universal version of a particular drug. Only half of all brand medicines have their universal analogues.
How can you be sure of the quality of the medicines you sell?
High quality of products is of paramount importance for every seller, including for us. Only high-quality products are sold in our pharmacy. The better the quality of the product, the more customers we have. It's very simple. Thus, we choose only reliable suppliers who provide us with all the necessary documentation and carefully check the quality of each drug.
What are your delivery methods?
Currently we offer.
- The standard waiting period for airmail for this type of delivery lasts 2-3 weeks. Some packages may be delivered faster.
- Express delivery by EMS. The waiting period for this type of delivery is 3-8 working days. However, the delivery may take a little longer due to possible delays at customs. Unfortunately, it does not depend on our delivery service.
To which countries do you ship cargo?
We work with people and deliver orders all over the world.
Can I change the delivery type?
Parcels are sent within 24 hours after placing your order. If you decide to change the delivery type for any reason, please contact our support department. But know that it is impossible to change the type of delivery when the parcel has already been sent.
Will you offer other products in the future?
If you need an item that is not listed on our website, you can let us know about the item you are interested in, and we will do our best to add it to our list as soon as possible.
What should I do if the packaging was damaged during transportation and some products are missing?
Please contact our customer service department as soon as possible. We will do our best to satisfy our customers. We will either resend the parcel without any cost, or we will refund the money.
What are my options if I haven't received my package yet?
We kindly ask you to check your delivery method first (the waiting period for airmail lasts 2-3 working weeks). Please keep in mind that the delivery may take a little longer due to possible delays at customs (and currently there may be some delays due to the pandemic).
What is the shelf life of the products you offer?
When your order arrives to you, you can see the expiration date on the blister. This is indicated on each blister. The average shelf life is usually 2 years (from the date of manufacture). However, the expiration date may vary for different medications.
I have not received a confirmation email. Why?
There may be two reasons. You may have entered an incorrect email address during checkout. Also, the confirmation email could have been blocked by a spam filter (check the spam folder). Your mailbox may also be full.
My payment has been declined. What is the reason?
Please make sure that you have provided the correct payment information, your credit card company allows you to make online payments and you have enough funds to cover the current transaction.
Is there any way to track my order?
You can check the order status if you visit our support site. We also provide tracking information for all parcels sent by courier. Within a few days after sending the parcel, you will be sent the tracking number of the parcel and a web link to check the status online.
Do you have any age restrictions?
Yes, of course we do not sell goods to persons under 18 years of age.